Support Center

We offer free shipping on orders over $500 within Jordan. Standard shipping takes 2-3 business days. Express shipping (next day) is available for an additional fee. International shipping is available to select countries in the MENA region.

We accept returns within 30 days of purchase for unopened items in original packaging. Opened items may be subject to a restocking fee. Custom orders are non-returnable. Please contact our support team to initiate a return.

Yes! We offer tiered pricing for bulk orders and special rates for institutional buyers. Contact our sales team for a custom quote based on your practice needs and order volume.

Absolutely. All our products meet ISO 13485, CE, and FDA requirements where applicable. We provide certificates of compliance and authenticity with every order. Our suppliers are carefully vetted to ensure the highest quality standards.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order in the "Order History" section of your account dashboard.

Yes, we offer comprehensive training programs for major equipment purchases. This includes on-site training, video tutorials, and ongoing support. Contact our education team for details about specific equipment training.